Technical Support – Part Time
Simplex is a fast-growing start-up specializing in payment processing of high-risk transactions, eliminating the risk of fraud for merchants by taking on the liability for credit card chargebacks.
As a member of the Simplex technical support team, you will be responsible for helping customers and partners diagnose and resolve technical issues.
– Work with our customers to troubleshoot and resolve payments issues
– Manage bug workflows and work in close contact with related R&D teams
– Provide assistance with product issues
– Spoken and written English must be mother-tongue level
– Knowledge with SQL – MUST
– Strong analytical and troubleshooting capabilities
– Experience in working with databases – an advantage
– Experience in Technical Support in Hi-Tech company – an advantage
– Flexible hours – weekends and evening shifts
Please send your CV in English to: firstname.lastname@example.org